zonabet Casino & Sportsbook Data Care

What Information We Collect at zonabet

We collect information in three ways: directly (what you give us), automatically (from your device and browsing activity), and from third parties (payment processors, identity verification services). Let's break down each category.

Information you provide directly

When you register at zonabet, we collect your email address, phone number, full name, and date of birth. You create a password — we store this as an encrypted hash, not as plain text. If you add a payment method, we collect your payment identifier (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account details — we don't store complete card numbers or sensitive banking information; payment processors handle that securely). Before your first withdrawal, we collect identity verification documents: a photo of your national ID, passport, or driver's license. We may ask for proof of address (utility bill, bank statement) if needed for compliance. All of this is used solely to verify your identity and prevent fraud.

Information we collect automatically

When you use zonabet, our servers log your IP address, device type (mobile, desktop, tablet), operating system, browser type, and pages you visit. We collect this information to diagnose technical issues, detect fraud, and understand how the platform is used. We also use cookies and similar tracking technology — these are small files stored on your device that identify your session, remember your login, and track your activity on our site. Cookies also help us understand user behavior so we can improve zonabet's interface and performance.

We don't use cookies to track you across other websites. Within zonabet, cookies serve functional purposes: keeping you logged in, remembering your language preference, and understanding which games (football betting during Liga 1 season, live casino tables, slot games, esports markets) you engage with most.

Information from third parties

Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and the banks online payment, e-wallet, mobile banking, local payment) provide transaction confirmations — we receive confirmation that a deposit or withdrawal was processed, the amount, and the timestamp. Identity verification services may provide verification results (ID matched, address verified, etc.). We don't receive raw personal data from these third parties — only status confirmations.

How We Use Your Data at zonabet

We use the data we collect for specific, defined purposes. We don't use it for anything beyond these purposes without your consent.

• 1
  Operating your accountPrimary purpose

  We use your email, phone, and password hash to let you log in, recover your account if you forget your password, and manage your account settings.

• 2
  Processing paymentsTransaction processing

  We use your payment method identifiers to process deposits and withdrawals through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfers (online payment, e-wallet, mobile banking, local payment).

• 3
  Identity verificationCompliance and fraud prevention

  We use your ID documents and address proof to verify your identity, comply with legal requirements, and prevent fraud and money laundering.

• 4
  Customer supportHelp and troubleshooting

  We use your email and account history to respond to your support requests, answer questions about your account, and resolve disputes.

• 5
  Platform improvementUser experience optimization

  We analyze anonymized usage data to understand how users interact with zonabet — which games (Liga 1 betting, live casino, slots, esports) are most popular, which features work well, and where we can improve.

• 6
  Legal complianceRegulatory requirements

  We use your data to comply with legal obligations, respond to government requests (where lawfully required), and enforce our Terms & Conditions.

Third Parties We Share Data With

We don't sell your personal data. We do share data with specific third parties who help us operate zonabet. These include:

Identity verification services: Third-party KYC providers verify your ID documents and return a verification result (passed or failed) — they don't store your documents permanently on our behalf.

Support and analytics tools: We use tools to manage customer support tickets and analyze platform usage. These tools have limited access to account data and are bound by confidentiality agreements.

Law enforcement and government: If legally required by court order or government warrant, we may share data with law-enforcement agencies. We will notify you of such requests where legally permitted.

At zonabet, your data privacy is non-negotiable — we collect what we need, use it only for its purpose, and protect it with industry-standard security.

Data Security and Storage

We at zonabet protect your data using industry-standard security practices. Your account login uses encrypted transmission (HTTPS/TLS). Passwords are stored as cryptographic hashes, not as plain text — even our staff can't see your password. Payment card information is not stored on our servers; payment processors handle card data securely according to PCI DSS standards. Identity verification documents are stored in encrypted form with access restricted to authorized compliance personnel. We maintain regular security audits and penetration testing to identify and fix vulnerabilities.

Your data may be stored on servers located outside your jurisdiction. If you're in a region with specific data-residency requirements, we comply with those requirements. We maintain backup copies of data for disaster recovery; backups are also encrypted and secured. In the event of a data breach, we will notify affected users as soon as legally required and provide guidance on next steps.

Your Rights and Data Subject Access

You have rights over your data. If you're in a jurisdiction with data-protection laws, those rights apply to you. Typically, you can: request access to all data we hold about you; request a copy of your data in portable format (download your account information); request correction of inaccurate data (update your name, email, etc.); request deletion of your data (though we may retain some data for legal compliance); and object to certain uses of your data. To exercise these rights, contact our support team through your account or via email. We will respond within a reasonable timeframe, typically within 30 days.

You can also manage your account directly: update your email, phone number, and payment methods through your account settings. You can request to close your account entirely; we will delete non-essential data and retain only what's required for legal compliance and dispute resolution.

Cookies and Tracking

We at zonabet use cookies and similar technologies (local storage, pixels) to operate the platform and understand user behavior. Cookies serve functional purposes: remembering your login, storing your session, and recalling your language preference. They also enable analytics: we use tools like standard web analytics to see which pages are most visited, how long users spend on the platform, and which games (Liga 1 betting, live casino, slots, esports markets) are most popular. We use this information to improve zonabet but do not identify you personally through analytics cookies.

We do not use cookies to track you across other websites. We do not share analytics data with third-party advertisers. If you object to cookies, you can disable them in your browser settings; note that some features may not work properly without cookies.

Contact Us About Your Data

If you have questions about how we handle your data, want to exercise your privacy rights, or suspect a data breach, contact us through your zonabet account's support menu or via email. We offer English-language support and aim to respond during business hours. For formal privacy requests or complaints, you can also escalate through our Legal notice page.

We at zonabet take your privacy seriously. Your data security and your control over your information are commitments we honor. If you have concerns about how any online platform handles your data, we encourage you to verify that platform's practices and contact its privacy team with questions.